Frequently Asked Questions
Everything you need to know about your Bonded Bottle Shop order.
Do I need to be 21 to order from Bonded Bottle Shop?
Yes, you must be at least 21 years of age to purchase alcohol. A valid government-issued photo ID is required for all deliveries and must be presented at the time of receipt.
Where do you ship your products?
We currently ship to most states where it is legally permitted to receive direct-to-consumer alcohol shipments. Please use our shipping calculator at checkout to see if we deliver to your specific zip code.
What is your return policy for damaged items?
If your bottle arrives damaged or broken, please take a photo immediately and contact our support team within 48 hours. We will provide a full refund or send a replacement at no extra cost.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. We also offer expedited shipping options if you need your selection for a specific event or gift.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and picked up by our carrier, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
Do you offer gift wrapping or personalized notes?
Yes, we offer premium gift packaging and the option to include a personalized message. You can select these options in your shopping cart before proceeding to checkout.