Returns & Exchanges
At Bonded Bottle Shop, we strive for excellence in every pour; however, due to the perishable nature of our products, returns are generally limited to damaged or incorrect shipments. Please inspect your order upon arrival and contact us within 48 hours if there are any issues with your delivery.
Report the Issue
Send an email to our support team with your order number and clear photographs of the damaged bottle or incorrect item within 48 hours of delivery.
Review and Approval
Our quality assurance team will review your claim to ensure it meets our safety and quality standards for a replacement or refund.
Secure the Product
If a return is requested, please keep the original packaging and the unopened bottle available for pickup or return shipping as instructed by our team.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh bottle immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing